Returns

We hope you’re happy with your order, but if something isn’t right, here’s how our Returns process works.

Change of Mind Returns

You can request a return within 14 days of delivery if you’ve simply changed your mind. To qualify, the item must be:

• Unused and uninstalled
• In its original packaging, with all parts, manuals, and accessories
• In resalable condition

Return delivery is at the customer’s cost for change-of-mind returns. We recommend using a tracked service, as we can’t take responsibility for items lost or damaged on the way back to us.

A restocking fee of 25% may apply to change-of-mind returns on selected brands — this will be confirmed to you before your return is processed.

Damaged or Faulty Items

If your item arrives damaged or develops a fault, please contact us within 48 hours of delivery with photos or a short video, along with your order number. We’ll always try to resolve this as quickly as possible — usually with a repair or replacement in the first instance.

Please keep the original packaging until the issue is resolved, as this may be needed for a replacement or collection.

How to Start a Return

Email us at support@gmjqmi.com with your order number and the reason for return. We’ll confirm the next steps, including whether the item needs to be sent back or collected.

Refunds

Once we’ve received and inspected your returned item, we’ll process your refund to the original payment method. Refunds are usually completed within 7–14 working days. Please note that refunds may be reduced if the item shows signs of use or is missing parts.

Items That Can’t Be Returned

For hygiene and safety reasons, the following cannot be returned once used or installed:

• Items that have been fitted, plumbed in, or gas-connected
• Consumable or hygiene-sensitive items (e.g. disposable gloves, cleaning products)
• Made-to-order or special order items, unless faulty

Warranty Claims

For issues that develop after the 14-day return window, please see our Terms of Service for details of our 12-month parts warranty and how to make a claim.

Need Help?

Our team is happy to help with any return or refund query:
Email: support@gmjqmi.com
Opening hours: 7 days a week, 11am – 5pm