Privacy Policy

This Privacy Policy explains how BNI Catering Equipment (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit our website or place an order with us. We are committed to handling your data responsibly and in line with UK data protection law (UK GDPR and the Data Protection Act 2018).

1. Who We Are

BNI Catering Equipment, Unit 2 Cathgate Works, Thornbury Road, Bradford, BD3 8HE, is the data controller responsible for your personal information.

2. What Information We Collect

Depending on how you interact with us, we may collect:

• Contact details — name, email address, phone number, delivery and billing address
• Order details — items purchased, order history, payment confirmation (we do not store full card details — these are handled securely by our payment provider)
• Account details — if you create an account with us
• Communications — messages you send us via email, contact forms, or phone
• Technical data — IP address, browser type, and how you use our website, collected via cookies and similar technologies

3. How We Use Your Information

We use your information to:

• Process and deliver your orders
• Communicate with you about your order, delivery, or after-sales support
• Respond to enquiries and provide customer service
• Send marketing emails, but only if you’ve opted in — you can unsubscribe at any time
• Improve our website and product range
• Meet our legal and accounting obligations

4. Our Legal Basis for Processing

We process your data on the basis of: performing our contract with you (fulfilling your order), your consent (for marketing emails), our legitimate business interests (such as improving our service), and compliance with legal obligations (such as tax records).

5. Sharing Your Information

We do not sell your personal information. We may share it with trusted third parties who help us run our business, including:

• Payment processors, to securely handle transactions
• Delivery couriers, to get your order to you
• IT and website hosting providers
• Finance providers, where you choose to pay via a finance option

These providers only receive the information they need to carry out their service and are required to keep it secure.

6. Cookies

Our website uses cookies to help it function properly, remember your basket, and understand how visitors use our site. You can control or disable cookies through your browser settings, though some parts of the site may not work as intended if you do.

7. How Long We Keep Your Data

We keep your order and account information for as long as necessary to fulfil the purposes described in this policy, including any legal, accounting, or warranty-related requirements after your purchase.

8. Keeping Your Data Safe

We use appropriate technical and organisational measures to protect your personal information. However, no method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

9. Your Rights

Under UK data protection law, you have the right to:

• Access the personal information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete your information, in certain circumstances
• Object to or restrict certain processing
• Withdraw consent for marketing at any time

To exercise any of these rights, please contact us using the details below. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk if you believe your data has been mishandled.

10. Children’s Privacy

Our website and products are intended for business and trade use. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:
BNI Catering Equipment
Unit 2 Cathgate Works, Thornbury Road, Bradford, BD3 8HE
Email: support@gmjqmi.com