Delivery Policy

We want your order to reach you safely and on time. Please read the details below so you know what to expect once you’ve placed an order with BNI Catering Equipment.

How Delivery Works

Because many of our items vary in size, weight, and location, we arrange delivery on a per-order basis. Once you place an order, our team will contact you directly by WhatsApp or email to confirm the delivery details — including the expected date, time, and any arrangements specific to your item.

Whatever delivery arrangement we agree with you over WhatsApp or email is what will apply to your order. This lets us give you the most accurate and convenient delivery for your specific item, rather than a fixed one-size-fits-all schedule.

Once the delivery details are confirmed with you, your order will be delivered as agreed.

Delivery Charges

Any delivery charge will be confirmed with you directly when we arrange your delivery over WhatsApp or email, based on your location and the size of the item. You will always know the delivery cost before it is finalised.

Kerbside / Ground Floor Delivery

Unless agreed otherwise, delivery is kerbside/ground floor only. Our drivers will bring goods to your nearest accessible entrance but are not able to carry items upstairs, unpack them, or remove packaging, due to health and safety restrictions.

If you are expecting a large or heavy item, we recommend having someone available to help move it into position once it has been delivered.

Click & Collect

If you’re local to our showroom, you’re welcome to choose Click & Collect at checkout. Most orders are ready within 90 minutes. Simply select the Click & Collect option when ordering and give us a call when you arrive — our team will bring your order out to you.

Collection address: Unit 2 Cathgate Works, Thornbury Road, Bradford, BD3 8HE.
Collection hours: 7 days a week, 11am – 5pm.

Delivery Dates

The delivery date we agree with you over WhatsApp or email is our estimate. While we work hard to hit these dates, occasional delays can happen with couriers or during busy periods — we’ll always let you know if something changes.

Before You Book an Installer

Please wait until your order has arrived and been checked over before booking a gas engineer, electrician, or plumber for installation. This avoids any unnecessary call-out costs if a delivery is delayed.

Receiving Your Delivery

Please inspect your item(s) as soon as they arrive. If anything looks damaged on the outer packaging, it’s a good idea to note this when signing for the delivery, and to keep photos. See our Returns page for what to do if an item arrives damaged or faulty.

Redelivery

If nobody is available at the agreed time to receive a scheduled delivery, a redelivery charge may apply to cover the additional courier cost.